If you have a problem, or are unhappy with your purchase, then we will put the matter right.

You can return any item within 30 days and we will gladly replace the item

or offer a full refund for it. If we have made a mistake, we'll also refund the delivery charges.

For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered

the item to you in error.

Who do we use to deliver your order?

If your order is over £150 it will be delivered by Courier. Our back office

systems are fully integrated with Business post (Uk mail) and Palletways which means that the second your

parcel is despatched you will be sent an email containing your tracking

details. This allows both you and us to track your parcels every move from our door to yours!

Small items and orders less than £150

are usually sent via Royal Mail but you will have the choice to upgrade your delivery for an extra £6.99 to Courier.

Both Business post and Royal Mail make daily collections from our warehouse in the UK.

Points to note

All our delivery costs are calculated on total weight, this

includes the weight of both the products and the packaging.

· We aim to deliver your order within 3-5 working days.

· All returns must be sent back to us at our contact address at

your own cost and risk.

· All delivery time scales are subject to stock availability.

· Small items may be delivered by post.

· The contents of your order and your delivery postcode will

determine which delivery services you will be offered.

· Your order may be delivered on more than one vehicle as this

allows us to use specialist carriers, trained in handling your items.

· Please note that we are unable to deliver to PO Boxes on any of

our delivery services,but can send to Armed forces.

· Terms & Conditions Apply.

Please note that we deliver to selected European Union Member States plus

USA and Canada.